Privacy Policy

HEALDi maintains policies that protect the confidentiality of personal information, which may be obtained from users of the HEALDi website. HEALDi is committed to protecting information about its customers, especially the confidential nature of their personal health information (PHI).

Personal Health Information is information that associated with an individual through one or more identifiers including but not limited to demographics, laboratory tests, Social Security number, a driver's license number, a state identification card number, an account number, a credit or debit card number, a passport number, or a health insurance identification number, and does not include publicly available information that is lawfully made available to the general public from federal, state or local government records or widely distributed media.

Personally identifiable information will not be collected from you without your knowledge and approval.

HEALDI will not use or share Social Security numbers or personal information with anyone outside the company except when permitted or required by federal and state law.

HEALDI contractors must only access user personal information as required by their job duties. HEALDI has in place a minimum necessary policy which states that associates may only access, use or disclose Social Security numbers or personal information to complete a specific task and as required by law. HEALDI safeguards Social Security numbers and other personal information by having physical, technical, and administrative safeguards in place as required by law.

If you have questions regarding this policy, please contact our Customer Service at support@healdi-us.com.

You may elect to establish a user account. Personal information will not be collected from you without your knowledge. Providing personal information is always voluntary.

We may use "cookies" to help us improve our web site by tracking your navigation habits and to store some of your preferences. A cookie is a small file created by an Internet site to store information on your computer. Cookies do not allow web sites to gain access to other information on your computer. Once a cookie is saved on your computer, only the Web site that created the cookie can read it.

The information you share with us may be used in a variety of ways that could allow us to let us serve you better. We may also use this information to perform administrative, technical, hosting or other functions that help us manage our site and deliver new products and web site functions to you.

HEALDi will not make your personal information available to any provider without your consent or when ever you agree to our terms and conditions. While it is fully within your rights to not share personal information, you may not be able to utilize some features of the HEALDi platform if you choose not to supply personal information to a provider. All providers have represented to us that they will comply with all federal and state privacy and security laws applicable to your interactions with them. However, HEALDI is not responsible for any violations of those laws by providers. Each time you choose a new provider, you will be given a copy of that provider's Notice of Privacy Practice, in accordance with the federal Health Insurance Portability and Accountability Act, ("HIPAA") privacy of information provisions.

Following your interactions with providers, you may print your health records and you may also send your information to others via email, fax, or mail. Once that information leaves our secure website, we are not able to direct or control any further disclosure of that information.

We will not share your Personal Information with any other third parties without your express permission, except as otherwise permitted by this Agreement, or as required by law.

To the extent your health insurance provides coverage for online services, HEALDI may obtain personal data from your insurance provider and other third parties that provide data interchange services for your insurance provider. That data will be subject to the same privacy and security policies as the personal information that you submit directly to us.

Your personal information will be stored in a secure manner. We have implemented a variety of commercially standard encryption and security technologies and procedures to protect your personal information stored in our computer systems from unauthorized access. We also maintain standard physical and electronic procedural safeguards that limit access to your personal information to those of our associates (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities, need to access your personal information.

HEALDI may combine, in a non-identifiable format, the personal information you provide with information from other users to create aggregate data that may be disclosed to third parties for general public health or commercial purposes. Aggregate data does not contain any information that could be used to contact you or identify you.

If you want to modify your personal information contained in the HEALDi website, including medical records generated when receiving Online Services or make changes to the personal information that you have provided to us, please click the Contact Us link below.

Information collected through electronic mail may be shared with our customer service department, contractors or other third parties that perform services on our behalf. Electronic mail on our website is completely secure and confidential means of communication. HEALDi utilizes encrypted electronic communications, which does not other Internet users to view or access your communications.